Refund and Returns Policy

Shipping Policy

At Inclouddies, we are committed to providing you with a fast and efficient delivery service. All products are shipped within 5 to 15 business days to all countries.

Shipping is free for all orders placed on our website.

Return Policy

Return Eligibility

You can return your products within 45 days of receiving your order. Returned items must be unused, in their original packaging, and with all tags attached.

Return Shipping

Returns are free under certain conditions. To benefit from free return shipping, please ensure the eligibility criteria are met.

Return Procedure

To initiate a return, please fill out the contact form on our website, indicating your order number and the reason for the return. We will provide you with the necessary instructions for returning your product.

Refund Policy

Reasons for Refund

Refunds are only available for damaged, broken products, or for incorrect orders. Please ensure you have evidence (photos or videos) to support your request.

Supporting Documents

For all refund requests, you must provide photographic or video evidence of the defects or damage within 7 days of receiving your order.

Refund Timeframes and Methods

Once your refund request is accepted, the amount will be credited to your original payment method within 14 days. Please note that delivery times may vary depending on your financial institution.

Contact

For any questions or requests regarding our delivery, return, or refund policy, please contact us at the following address: info@inclouddies.com or by phone at 04 80 95 98 35.